Terms & Conditions

We operate the website [www.ezracouturedubai.com]. Ezra Couture operates under Ezra Couture FZ-LLC, located in Dubai, United Arab Emirates.

Our Site is primarily intended for use by individuals residing in the UAE. We currently do not accept online orders from individuals outside of the UAE unless agreed upon directly with our team.

• You are legally capable of entering into binding contracts;
• You are a resident in the UAE; and
• You are accessing our Site from within the UAE.

As part of our order processing procedures, we may screen received orders for fraud or other unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or illegal activity. In such cases, we may contact you using the phone number or email address provided.

Ezra Couture also reserves the right to cancel accounts or refuse services to addresses linked to fraudulent or abusive activity. These measures are in place to protect both our customers and our business.

• Prices for products and services are displayed on our Site and are subject to change at any time without prior notice.
• Payments may be made via accepted credit cards, debit cards, or Cash on Delivery (COD) where applicable.
• By placing an order, you confirm that the payment details you provide are valid and authorized.

We strive to ensure that all information on the Site is accurate and complete. However, errors such as typographical inaccuracies or pricing mistakes may occur, which we may correct without liability.

Ezra Couture reserves the right to:

• Limit quantities purchased;
• Revise, suspend, or terminate promotions or events at any time;
• Refuse or cancel orders where product availability is affected.

We do not guarantee that all products displayed on the Site will be available at all times.

By submitting any content (reviews, photos, feedback, etc.) to the Site, you grant Ezra Couture a perpetual, irrevocable, royalty-free, worldwide license to use, display, modify, distribute, and create derivative works of such content.

You represent and warrant that:

• You own the rights to the content submitted;
• The content does not infringe upon any third-party rights;
• The content does not contain unlawful, defamatory, or obscene material.

We collect personal information you voluntarily provide during purchases, registration, or inquiries (such as name, email address, phone number, and payment details). For details on how we collect and use data, please review our Privacy Policy.

We warrant that products purchased from Ezra Couture will conform to their description and be of satisfactory quality upon delivery.

For alteration services, limitations may apply due to garment design and measurement constraints. 100% satisfaction is not guaranteed, as results may vary by individual expectations.

Our maximum liability for alteration works is limited strictly to the alteration fees paid and does not extend to the original product cost.

Ezra Couture, its affiliates, officers, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Site or services.

In no case shall Ezra Couture’s total liability exceed the amount paid by the customer for the product or service directly related to the claim.

By using the Site, you agree that communications with us will be primarily electronic. You consent to receive communications by email, notices posted on our website, or via other digital means.

You agree to indemnify and hold harmless Ezra Couture, its subsidiaries, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your violation of these Terms, unlawful use of the Site, or infringement of third-party rights.

All notices to Ezra Couture must be sent by email to [email protected]. We may provide notices to you through email, SMS, or by posting on our Site.

Ezra Couture shall not be liable for any failure or delay caused by events outside our reasonable control, including (but not limited to) strikes, natural disasters, wars, pandemics, or government restrictions.

Failure by Ezra Couture to enforce any provision of these Terms shall not constitute a waiver of rights or remedies.

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

These Terms, together with our Privacy Policy and any referenced documents, constitute the entire agreement between Ezra Couture and the customer, superseding all prior agreements.

Ezra Couture reserves the right to revise and amend these Terms at any time. You will be bound by the Terms in effect at the time of placing your order, unless otherwise required by law.

All contracts, disputes, or claims relating to products purchased through our Site shall be governed by UAE law. Any disputes shall fall under the jurisdiction of the courts of the United Arab Emirates.